Lets learn with experiences. Share your experiences with us -good or bad or enriching;with customers or colleagues.Mail to accessjinumathew@gmail.com
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A new vacuum cleaner salesman knocked on the door on the first house of the street. A tall lady answered the door.
Before she could speak, the enthusiastic salesman barged into the living room and opened a big black plastic bag and poured all the cow droppings onto the carpet.
"Madam, if I could not clean this up with the use of this new powerful
vacuum cleaner, I will EAT all this s**t!" exclaimed the eager salesman.
"Do you need chilli sauce or ketchup with that" asked the lady.
The bewildered salesman asked, "Why, madam?"
"There's no electricity in the house..." said the lady
MORAL: Gather all resources before working on any project and committing to the client...!!!
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CONFIDENCE:
Once all village people decided to pray for rain. On the day of prayer all people gathered and only one boy came with an umbrella....
That's Confidence
TRUST:
Trust should be like the feeling of a one year old baby when you throw him in the air; he laughs.....because he knows you will catch him....
That's Trust
HOPE:
Every night we go to bed, we have no assurance to get up alive in the next morning but still we have plans for the coming day....
That's Hope
HAVE CONFIDENCE...!!
TRUST OTHERS.....!!
NEVER LOSE HOPE......!!
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FOCUSING ON SOLUTIONS (Jigar Shah)
Case 1
When NASA began the launch of astronauts into space, they found out
that the pens wouldn't work at zero gravity (ink won't flow down to
the writing surface). To solve this problem, it took them one decade
and $12 million. They developed a pen that worked at zero gravity,
upside down, underwater, in practically any surface including crystal
and in a temperature range from below freezing to over 300 degrees C.
And what did the Russians do...?? They used a pencil.
Case 2
One of the most memorable case studies on Japanese management was the
case of the empty soapbox, which happened in one of Japan 's biggest
cosmetics companies. The company received a complaint that a consumer
had bought a soapbox that was empty. Immediately the authorities
isolated the problem to the assembly! line, which transported all the
packaged boxes of soap to the delivery department. For some reason,
one soapbox went through the assembly line empty. Management asked its
engineers to solve the problem. Post-haste, the engineers worked hard
to devise an X-ray machine with high-resolution monitors manned by two
people to watch all the soapboxes that passed through the line to make
sure they were not empty. No doubt, they worked hard and they worked
fast but they spent a whoopee amount to do so.
But when a rank-and-file employee in a small company was posed with
the same problem, he did not get into complications of X-rays, etc.,
but instead came out with another solution. He bought a strong
industrial electric fan and pointed it at the assembly line. He
switched the fan on, and as each soapbox passed the fan, it simply
blew the empty boxes out of the line.
Moral : Always look for simple solutions.
Devise the simplest possible solution that solves the problems.
Always Focus on solutions & not on problems .
At the end of the day, what really matters is HOW ONE LOOKS
AT THE PROBLEM….good perceptions can solve tough problems.
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