Hotel Segment

Do not cancel and rebook a hotel segment if a confirmation number is pending. Contact your local Amadeus help desk to chase the confirmation response.

Do not ignore a reservation or change before ET as it is still a valid transaction in the hotel system. Always ET first and then cancel or modify if necessary.

In case there is a need to modify an existing Hotel Segment, please check HEHTLXX, under Critical Options. The fields mentioned here are the ones which are sensitive for the Chain and should not be modified. Rest, may be amended using the 2/SI-FREE FLOW entry 2 is the element on which the Hotel is booked and SI-Free flow is the change that is required to be done on an existing Hotel PNR

In case the Check-in is within 24 hours, we suggest you to also check with the property directly. This is so since the Confirmation Number in the Pnr comes from the Hotel server that may be located in another city/country. The server sends a message to the property using its own mode of communication, hence, in case of different time zones and check-in within 24 hours, there may be possibility that the reservation does not reach the Front Office of the Hotel by the time the passenger is due to Check-in. Hence, please call the property and ensure that your reservation has reached them.

Cancellations

Before canceling a segment always check the cancellation policy of the property. After cancellation make sure a CX message is returned to your PNR, if no CX is returned please contact your local Amadeus help desk.

After cancellation make sure a CX message is returned to your PNR, if no CX is returned please contact your local Amadeus help desk.

In case the cancellation date is already within the cancellation policy of the Hotel, Amadeus will prompt the User informing the same. In case the cancellation command ( XE ) is repeated, Amadeus cancels the Hotel Segment, however, no CX number is returned. In such cases, the penalties may apply.

Name

Do not book more than one room under the same name for the same property/arrival date as the chain may merge them as dupe into one request. Refer to GGHTLXX where XX is the Hotel Chain code, for accurate details on the Name Policy.

Avoid name changes as some hotel chains do not allow or cannot handle a change of name. If necessary, always check with the chain beforehand to gain authorization and check again after to ensure they have processed the change. If name changes are not allowed it may be necessary to cancel the reservation and make a new booking in the new name.

Group Bookings

Some chains consider multiple bookings for the same property/dates as a group booking and will limit the number of confirmations they will send back. Check the group booking policy of a chain in GGHTLxx before making multiple bookings for the same property/date.

Guarantee

Before selling the room, please refer to the Guarantee Policy by checking the Pricing terms and Conditions, using the HP entry on the Single Property Display.

HP entry is supported by Hotels on Dynamic Access, Complete Access Plus; for the Complete Access and Standard Access hotels, Hotel Terms (HT) will return the guarantee Policy.

Check the property's guarantee policy against the arrival time of your passenger to ensure the room is not released back for sale before they arrive, which may also result in a no-show fee.

Once the Pnr is created, the guarantee policy etc can be viewed by doing RTSVCC3 where 3 is the hotel segment number in the PNR.

When giving the guarantee at the time of Hotel Sell ( HS Entry) , please ensure that the card number given is a Credit Card and not a Debit Card. Even though the system may not generate any warning, there can be a problem in the Card Company releasing the amount to the Hotel as the Card issuing Bank may not be able to locate the Debit Card number/approval code in its records

In case of a guarantee, please ensure that the card number given is a Credit Card and not a Debit Card. Even though the system may not generate any warning, there can be a problem in the Card Company releasing the amount to the Hotel as the Card issuing Bank may not be able to locate the Debit Card number/approval code in its records.           

Important Info

Hotel Features (HF) vs. Pricing Terms and Conditions ( HP, HT)

Features

Hotel feature displays give information about a hotel, such as the address, telephone number, hotel category, features, facilities available at the property, general policies and service details that apply to the entire property in general. These features are applicable for the entire property and are objective in nature.

Hotel Pricing

Hotel pricing is a display that you can request from a single-property hotel availability or from a hotel PNR segment. It is available for Hotels in Amadeus

Dynamic access ( DA) and Hotel Complete Access Plus ( CA+). (For Hotel Complete Access-CA and Standard Access, please see HEHT).

Hotel pricing provides detailed information for a specific room rate on the price and Conditions associated to the room rate. The information on Hotel pricing displays is supplied directly from the Hotel Chain’s own reservation system, and shows the information relevant to the rate and the rules governing that particular rate only, who’s Pricing terms we want to see.

To Summarize

In order to view the most accurate cancellation policy / guarantee requirements, always refer to Hotel pricing display, as this information comes from the Hotel’s own reservation system. Along with HP display, it is recommended that the features may also be referred to view the general information applicable to the property.